Frequently Asked Questions (FAQ)

We deliver within the United Kingdom and to selected countries in the European Union. The countries available are the ones you can choose at checkout.

A minimum order value applies outside the UK, and import VAT or customs charges may be collected on delivery. See our Delivery & Shipping Policy for details.

Some products can be ordered before they are in stock. These are marked Pre-order on the product page, with the date we expect them. You pay when you order, and we send your whole order together once the pre-order item is in stock. If your bag mixes pre-order and in-stock items, the whole order waits.

If a product is sold out, you can leave your email address on the product page. When it is available again, we send you one email and then delete your address from that list. We do not use it for anything else.

We use Royal Mail for our deliveries.

Yes. We offer FREE UK delivery on orders over £35.

For orders under £35, the delivery charge will be shown at checkout before you complete your purchase.

Many of our products come from our suppliers in Poland. An item we need to bring in usually takes about a week to reach us, and then a few working days to be delivered within the UK, so please allow around 10 to 14 days from the date you order. Items already in stock are dispatched sooner. Orders to the European Union usually take a few working days longer after dispatch.

These are estimates, not guarantees, unless a specific date is shown on the product page, at checkout or in your order confirmation.

Where a tracked Royal Mail service is used, tracking details will be provided after dispatch.

Please check your tracking information first.

Also check:

• with household members;
• any safe place;
• neighbours; and
• any delivery notifications from Royal Mail.

If you still cannot locate your order, please contact us and we will investigate.

Please use our Size Guide before ordering.

If you are between sizes, we generally recommend choosing the size that best matches your height and measurements.

We make every effort to display colours accurately, but colours may vary slightly depending on your screen or device settings.

Please follow any washing and care instructions provided with the product.

For delicate items such as tights and hosiery, we recommend careful handling and following the manufacturer's care instructions.

UK consumers generally have statutory cancellation rights for online purchases.

Please see our Refund & Returns Policy for full details, conditions and any applicable exceptions.

For hygiene reasons, underwear supplied with sealed or protective hygiene packaging may not be eligible for a change-of-mind return once the seal or protective packaging has been opened, where a statutory hygiene exception applies.

This does not affect your rights if an item is faulty, damaged, incorrectly supplied or not as described.

Tights and socks may be eligible for return in accordance with our Refund & Returns Policy.

Please do not wear, wash or use products that you intend to return.

Silicone nipple covers, nipple concealers and similar intimate accessories may be supplied with sealed or protective hygiene packaging.

Please do not open or use the packaging if you think you may wish to return the item.

This does not affect your rights if the item is faulty, damaged or not as described.

For change-of-mind returns, customers are generally responsible for return postage costs.

If an item is faulty, damaged, incorrectly supplied or not as described, we will deal with the matter in accordance with your statutory rights.

Refunds are processed in accordance with our Refund & Returns Policy.

After a refund has been issued, your bank or payment provider may take additional time to display the funds in your account.

Available payment methods are displayed during checkout.

Payments are processed securely through our payment providers.

We take reasonable steps to protect customer information and use secure payment systems.

Please see our Privacy Policy for more information about how we handle personal information.

Please visit our Contact Us page.

To help us assist you quickly, please include:

• your name;
• order number (if applicable); and
• the email address used to place the order.

We will respond as soon as reasonably possible.